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House Diary #1: The Questionnaire

In recent weeks, I’ve mentioned Darren Barefoot’s blog on a few occasions. Darren and his wife Julie Szabo recently settled in Victoria after a year living abroad. They’ve ended up in Victoria so they can easily get to Pender Island, where they’re going to be building their home.Darren is going to blog about the experience over the next couple of years and so I thought I’d point you to the first of these posts. If you’re interested in following along, I recommend you add his RSS feed to your browser. (If you don’t know what an RSS feed is, just Google how to add an rss feed.)

House Diary #1: The Questionnaire: “Our Moss Covered PropertyThis is the first in a series of longish blog posts about the process of building our house on Pender Island. If I’m sufficiently dedicated, one of these should appear every couple of weeks for the next two years. These posts are likely to be longer and more contemplative than the other writing on this site. And, obviously, they’re concerned with the process of building a house on an island. If that doesn’t float your boat, skip ‘em.Before we left for Malta, we had our first meeting with John Gower, our architect. He came highly recommended from a friend, and specializes in building ‘modestly-sized, comfortable homes, beautifully and simply designed’, often in remote locations. His company, after all, is called ‘BC Mountain Homes’. Additionally, we liked the aesthetic of a number of his modern house designs. Finally, he’d previously worked on Pender Island, and so was familiar with the local planning process and knew of some options for general contractors…

(For more, see DarrenBarefoot.com.)

How the Pentagon spins the war on terror

As someone who is involved in the PR business, which often means working hard to get favourable coverage in the media for a client, this story from the NY Times strikes a nerve.

In a lengthy piece, published Sunday, reporter David Barstow details the complicated and close relationship between the Pentagon and the so-called “military analysts” that have become so familiar to TV viewers on American networks.

To the public, these men are members of a familiar fraternity, presented tens of thousands of times on television and radio as “military analysts” whose long service has equipped them to give authoritative and unfettered judgments about the most pressing issues of the post-Sept. 11 world.

Hidden behind that appearance of objectivity, though, is a Pentagon information apparatus that has used those analysts in a campaign to generate favorable news coverage of the administration’s wartime performance, an examination by The New York Times has found.

The effort, which began with the buildup to the Iraq war and continues to this day, has sought to exploit ideological and military allegiances, and also a powerful financial dynamic: Most of the analysts have ties to military contractors vested in the very war policies they are asked to assess on air.

On one hand, I’m tempted to say “Holy crap! These guys (the Pentagon) are really good at what they do!”

But I’m not really serious (although they are obviously good.)

Instead, I’m dismayed at just how much the media is being played by influential interests. In this case, it’s the US administration, making sure that the facts don’t get in the way of telling the people what’s happening with the war on terror. But similar examples (here and here, for instance) exist in other areas as well.

Kudos to the NY Times for writing about this and giving it the space they have. And note as well the other web-friendly features they’ve included to add to the story.

They have a multimdedia feature that offers clips from TV shows (many of which are included in the print story.) There’s also a detailed document archive where you can see excerpts from the documents the Times received during their research.

As with more and more news features these days, we get the print version, enhanced with extras that take advantage of web features. It makes for a rich experience.

Still, we have to admit that its not like we don’t know this sort of thing happens. I hope the TV networks who were so lenient in checking the credibility of their military analysts are going to clean up their act a bit in the future – but I’m not holding my breath.

The responsibility for figuring out what’s really going on remains with us – the consumer of the news. After all, there are always at least two sides to every story.

Snow in April…go figure


The back deck.JPG
Originally uploaded by Dave Traynor

Since the date ticked over to be officially spring back in March, we seem to have been having an entire winters’ worth of cold, rain and now snow. This is not what we would expect here on Vancouver Island.

Spring is supposed to be the best time of the year here, since we don’t actually ever get all that warm. It’s nice when the flowers are out here in February and March, while the rest of Canada is still digging out from winter.

Today, it’s supposed to be in the mid-20s in Toronto…sigh. Looks like our little window of opportunity has slammed shut. If you want to see a couple of other pics from my window this morning, just click on the photo to go to my Flickr site.

Enjoy the weekend.

Success for Boot and Blade

I posted a while ago about Julie Szabo’s figure skating blog, which featured the eight nastiest figure skating falls. Looks like the blogosphere mojo is working. Darren reports:

Just a quick note to say thanks to everybody who linked to Julie’s figure skating blog. She’s now in the number one spot for the Google search ‘figure skating blog’. There’s obviously not a lot of stiff competition, because Brian, Richard and I all have results in the top ten (though that may just be Google favouring newer pages).

(Via DarrenBarefoot.com.)

The GoodBye Girl's daughter grows up

I can’t remember how I ever came across The QC Report but I’ve been reading this blog off and on for awhile. Although my kids are grown now, there’s a lot of stuff here that I can relate to. It’s written by Quinn Cummings, who first came to the world’s attention as Marsha Mason’s little girl in the movie version of The Goodbye Girl.

Cummings is not in the movie business anymore. She’s the inventor of the HipHugger, a handy sling for carrying babies around and is now the president of the company she founded.

So that’s the backstory — child actor, middling career, gives it up, has a kid, forms a company, starts a blog, etc. While all that is interesting, I wouldn’t keep reading her stuff if it wasn’t good writing. And it turns out that Ms Cummings is a heck of a writer.

In this post, called Shouting Across the Divide, she starts off with her breezy, conversational style, which is all about the trials and tribulations of a modern, 30-something Mom and her friends. In this case, it’s all about the fun finding a parking space at the daughter’s ballet lesson.

For five minutes at the top of every hour there is a frantic movement of women hustling their leotarded girls out of classes and into cars, using their stained Starbucks napkins as semaphore flags to indicate that they will be more than happy to surrender their parking space as soon as they find their sunglasses, adjust their seat belt and pop in a DVD for the kids. Otherwise, we all drive up to the front door, eject a child, and wander off into the neighborhood to trawl for a parking space. Sometimes after fifty futile minutes spent driving around the block we just drive back to the front entrance and pick the kid up. I don’t understand why more mothers aren’t diagnosed with vehicular bedsores.

But soon the tone changes and this light account of a dance lesson becomes an exploration of the mystery of the Mother/child bond.

Every time we let our children walk away from us, we’re practicing for the time they do it for keeps. And every time we let them go out into the world, even for a short time, some part of our brain thinks “No! Not yet! There’s no way she knows enough. I know for certain I haven’t taught him enough. Did I teach her the eyeball-gouging trick if someone tries to kidnap her? Did I get him to tolerate citrus fruit enough so he won’t die of scurvy? Did I impress upon them how unspeakably fragile I feel when I think about them doing something self-destructive? Does she know how I have never loved anyone on earth the way that I love her? Come back. Come back.”

But the thoughts flash by in less than a millisecond and all our brain registers is “Remind him that his book report is in the outer pocket of his backpack.”

As I mentioned at the beginning, I’m not sure how I stumbled across The QC Report. That’s one of the delights of the Internet – you never know what you’ll find when you click on the next link. I like the blog and I like the backstory. I’ll keep reading and now maybe you will too.

Link

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Interesting thing of the day

I admit that a lot of things about the online world are a bit hectic – maybe even chaotic. The more involved you get, the more you can get swept up by hype – Do this! Do that! Look at this!

Since I am easily distracted, I can have trouble getting my work done when there are a lot of other things going on. And as the web has grown to include so much more than just words on a screen, like music and video, the distraction factor has grown considerably.

So I’d like to step back, take a deep breath and tell you about a site that I visit often — especially when things are getting a little hectic.

It’s called Interesting Thing of the Day.

Almost every day (usually about 3 times a week, actually) Joe Kissell (author of Take Control of Mac OSX Backups – one of my favourites) or his partner Morgen Jahnke, (the well-known introvert) offers up a well-researched essay on something interesting. They’re always well written, usually thought-provoking and always…well…interesting.

Like this one, for example. Although Silent Retreats: a different way of listening first appeared on July 4, 2004, it’s still as refreshing to read and ponder today as it was then.

In The Hitchhiker’s Guide to the Galaxy by Douglas Adams, one of the main characters is an alien named Ford Prefect from a planet near Betelgeuse. Although he looks, talks, and acts more or less human, there are many things about earthlings that puzzle him, such as the fact that they seem to talk all the time—even if only to repeat the obvious. Over the course of several months, he comes up with a number of theories for this behavior, one of which I found particularly insightful: “If human beings don’t keep exercising their lips, he thought, their brains start working” (p. 49). I’ve frequently noticed, on the one hand, that many people like to surround themselves with sound all the time (making their own if all else fails); and on the other hand, that contemplation is a foreign and uncomfortable concept to most of us. An increasingly popular way of overcoming the sound habit, at least briefly, is to go on a silent retreat.

How’s that for an opening paragraph? I like the way it leads into the subject of the day, which is a bit about the history and the benefits of not talking.

The topics presented can be almost anything. Just recently, they’ve had a few stories with Canadian content, featuring the Alberta Tar Sands, Saturna Island here in BC and the Athabasca Sand Dunes in Saskatchewan.

They site doesn’t have flashy videos, but they do have an audio option, so you can have the Interesting Thing of the Day read to you, if you prefer that. I recommend signing up for the RSS feed, so you can enjoy them whenever they’re released.

I like the site and the stories and I admire the work that Joe and Morgen put into it. You can find out more about some of their other work right on the site. Be sure to check out the FAQs for a chuckle and lots more info about the blog.

Time lapse view of San Francisco

This is an intriguing site, featuring hi-def views of San Francisco’s financial district, Fisherman’s Wharf, Telegraph Hill, Russian Hill and Nob Hill San Francisco as viewed from across the bay in Sausalito.

I’ve linked to the page that gives you the timelapse series from yesterday (it’s a large file, so it might take awhile to load) but you can also choose from other views once you’re there.

I love the way you see the tide come in and out and the fog rolling in near the end of the day is spectacular.

Link:

It's all about the content

I’m a firm believer that good content is the key to successful communications. Design and useability are important, but they can’t overcome the limitations of good content.

The value of good content has always seemed self-evident to me but it often seems to come as a revelation to people with the advent of new technology.

publish.jpgWhen new, exciting technology comes along, like the rise of desktop publishing in the ’80s (remember all the fun we had with those floppies?) or the growth of the Internet in the ’90s, a lot of users get seduced by what they can do with their new tools. And at first, the excitement factor keeps everyone interested. But inevitably, if the content of a document or a website is not relevant to the person using it (the so-called “user”) the thrill will wear off.

In his latest Alertbox article, Jakob Nielsen lists several examples of bad design examples where the website developers overlooked or downplayed the value of content.

What’s useful about Nielsen’s list is that he’s not advocating wholesale redesigns. He just points out a few missing elements that seem obvious if you consider the site from the user’s point of view.

And that’s the key to ensuring that your website design stays relevant. Everything about the design has to enhance the experience for the user. They need to be able to find the information they need, presented in a way that let’s them use it effectively and move ahead to their next destination.

It’s all about the content.

It's the little things that matter to customers

I’ve been a paid subscriber to Salon for many years. And all in all, I figure it was worth it. When they launched Salon Premium in 2001 to stave off bankruptcy, they were looking for supporters and I was happy to oblige. But over the past year or two, I’ve found that I’m not reading the site regularly and so paying the $30 yearly fee for Premium access just started to seem like an expense I could do without.

So when Salon recently sent me a reminder that my subscription was about to expire, I decided not to renew. At the bottom of their note to me, they have this line:

If you don’t plan to renew, we’re very interested in understanding why. Please take a minute to drop us a line — we take your feedback seriously:

Best regards,

Sam Porter

Salon Premium

So, since they asked, I sent them this note.

Hi — I’ve been a subscriber for many years, but I’m not going to
renew this year. I get my information from all over the web. I have
hundreds of RSS feeds in my newsreader and there is rarely enough time
to go through them all. While I have enjoyed Salon and appreciate the
good stuff it offers, it’s just not worth it to me to continue paying
for something I’m not using any more.

Unfortunately, they don’t seem to take the feedback they get quite as seriously as they claim. Because the emails have kept on coming, each one warning me that I’m about to lose out and also inviting me to tell them why I’ve decided not to renew because, after all “we take your feedback seriously.”

But here’s what’s really interesting…and something I hadn’t remembered until today.

One year ago, I went through the same process. Here’s what I sent to them back in March, 2007:

Hi there — I’ve been a Salon subscriber for a number of years but I’ve decided not to renew this year.

I work in the information business as a communications consultant and I spend most of my time online. To be honest, I go through so much information on a regular basis that I just don’t make much use of my Salon subscription. In the past, I’ve paid for it because I really support the kind of quality work you do.

But this past year has been a tough one for me and my business. I’ve relocated across Canada and the costs of setting up a new location, and making new connections in a different city, mean that I need to reduce expenses wherever possible.

I currently have over 800 feeds in my RSS newsreader, as well as more than 50 podcasts that I listen to regularly. In a world of information, I simply don’t “need” to pay for your content.

If things improve, I may re-subscribe, but for now, I’ll get my news (even if not your unique vision) elsewhere.

I’ve checked my records, but I can’t find any record of my having paid for my Premium subscription last year. But it appears that they didn’t cut me off, as they were warning me they would.

So, we’ll see whether my subscription finally does get cut off this year.

But there’s a lesson to be learned here for companies. If you tell people you’re listening to them and you put it in writing, then you should make sure that your systems are actually set up to receive comments and react to them. It appears that Salon hasn’t really paid much attention to what I’ve been telling them for over a year now and if I were once inclined to support them, I’m less inclined to do so now.

Time for a chuckle

While I’m sitting here hoping for some kind of divine revelation about the meaning of life, I came across this post from our good friend Lee Hopkins, in the “Adelaide Hills” of Australia. He posted this to his blog and I can’t resist passing it along, just in case you don’t read him regularly.

As someone who has been known to suffer technology envy on occasion, I certainly can identify with this:

Three naked women were sitting in a sauna, two were in their mid-twenties, one was in her forties.

Suddenly there was a beeping sound. One young woman pressed her forearm and the beep stopped.

The others looked at her questioningly.

“That was my pager” she said. “I have a microchip under the skin of my arm”

A few minutes later a phone rang.

The second young woman lifted her palm to her ear. When she finished she explained, “That was my mobile phone. I have a microchip in my hand.”

The older woman felt very low-tech, but not to be outdone she decided she had to do something equally as impressive.

She stepped out of the sauna and went to the bathroom.

She returned with a piece of toilet paper hanging from her derriere.

The others quite naturally raised their eyebrows and stared at her.

“Well, will you look at that!” the older woman exclaimed. “I’m getting a fax!”

Via Link

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